This article is designed for: User Type: Admins or Managers Device: Web Browser
This article covers what to do if your employees are not receiving SMS messages from ClubsHR.
All employees
You might have missed the SMS checkbox if no one received the text when you published a roster.
Just one employee
If only one employee didn't receive the text, the most common cause is an error in the mobile number registered on their ClubsHR profile.
Please check the employee's mobile number, including that it has the correct country code.
Please do not hesitate to contact us by:
- Email: help@clubshr.com
- Book a free 15-minute video call with our ClubsHR Customer Success Team
- Live Chat: The blue 'question mark support button' to the bottom right of your browser
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