This article covers some of the reasons why an employee may not be receiving emails from ClubsHR and what to do about it

If your employees are not receiving email notifications from ClubsHR, there are two likely explanations:

Wrong Email Address

Please check you have entered the correct email address for each staff member on the Staff tab in ClubsHR.


Depending on individual email settings, emails from ClubsHR can sometimes go to spam. Please ask your employee to check their Spam or Junk folder and if there is an email from ClubsHR, move it to their inbox. This will advise the email provider that ClubsHR emails are not spam, and future emails should be delivered to the inbox as usual. 

You may also want to search the internet for how to mark an email sender as safe. Each email provider will have a different method, so a reasonable search for a Hotmail user could be "how to mark an email sender as safe for Hotmail" or replace Hotmail with other email providers. 

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