This article is designed for: User Type: Admins & Payroll Managers Access: Web Browser
This article covers assigning a pay calendar to an employee in Xero to process a payroll or approved leave if you have received the Missing Pay Calendar or This employee does not have a matching pay calendar error.
Please note: if you have added multiple staff members to Xero at one time, you should check every employee card for Pay Calendars.
Why did you receive the error?
If you receive this warning when trying to process payroll to Xero, it means one of your employees in Xero is does not have the right Pay Calendar.
How do you fix this error?
To fix this issue, within your Xero account, find the employee file, go to the Employment tab and select a Pay Calendar from the dropdown menu that matches the pay calendar set in your ClubsHR account (e.g. weekly, fortnightly etc.). Once done, you can return to ClubsHR and process the payroll or leave again.
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